According to Seattle-based Alaska Airlines’ Facebook page, at 7:30am PST, this morning, Sprint, Alaska Airlines’ Internet provider, went down after a fiber network cable was cut in the Midwest. Sprint provides Alaska Airlines with connectivity to Sabre, the system used for reservations, check-in and to purchase tickets. The outage is preventing customers from checking in and is causing delays systemwide.
There is currently a manual process to check-in customers, however, Alaska says the process will be slow and flights will depart late as technicians try to correct the problem.
Alaska Airlines President and CEO Brad Tilden said there might be a partial solution by 12:00pm Pacific time, and a full resolution by 5:00pm.
If you miss a flight, Alaska Airlines’ website says they will do their best to reaccommodate you on the next available flight. They also said they will begin putting customers on other carriers if necessary.
“We’re doing everything we can to get back on track,” Tilden said at Sea-Tac Airport during an unrelated announcement with Delta Air Lines about a new route.
The problem was system wide for the airline, a major West Coast carrier.
The Seattle-based Alaska Airlines is the seventh-largest U.S. airline based on passenger traffic and is the dominant U.S. West Coast air carrier. It has an average of 436 flights a day at 64 destinations.
— Copyright 2012 The Associated Press with contributions from Tama Fulton, CBS Local Seattle