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FTC Says T-Mobile Made ‘Hundreds Of Millions Of Dollars’ In Bogus Charges

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(Spencer Platt/Getty Images)

(Spencer Platt/Getty Images)

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(CBS Seattle) — The Federal Trade Commission claims Bellevue-based mobile giant T-Mobile has been placing hidden charges in phone bills for a premium texting service that was never authorized by customers.

According to a complaint filed by the FTC, T-Mobile billed its consumers for subscriptions for things like $10-per-month horoscopes, celebrity gossip and “flirty texts.” T-Mobile is also accused of collecting as much as 40 percent of the charges, even after being made aware that the subscriptions were scams.

The company reportedly made it difficult for customers to tell who was charging them for the texting services. The charges were often buried deep in customers’ bills and disguised with confusing labels like “8888906150BrnStorm23918.”

 

The FTC has provided excerpts from an actual T-Mobile bill showing cramming charges (via ftc.gov)

The FTC has provided excerpts from an actual T-Mobile bill showing cramming charges (via ftc.gov)

When consumers were able to determine they were being charged for services they hadn’t ordered, the complaint alleges that T-Mobile in many cases failed to provide consumers with full refunds.

Read the full complaint on the FTC’s site here: T-Mobile Was Aware For Years that Charges Were Not Authorized by its Customers

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